Quiz: Total Quality Management (TQM)
AQA GCSE Business 8132
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Building on what you've learned about operations and quality, let's test your knowledge of Total Quality Management (TQM)!
What is the main aim of Total Quality Management (TQM)?
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TQM focuses on {{blank0}} improvement and involves all {{blank1}}.
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Which of the following are key principles of TQM? (Select all that apply)
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Match the items on the left with their correct pairs on the right
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Which of these is NOT a benefit of TQM?
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Match the items on the left with their correct pairs on the right
In TQM, who is responsible for quality?
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A business using TQM finds that improving quality reduces its defect rate from 8% to 4%. What percentage improvement is this?
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TQM helps businesses meet customer expectations and improve {{blank0}}.
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