Quiz

Quiz: Total Quality Management (TQM)

AQA GCSE Business 8132

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10 Steps8 Questions

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Steps in this lesson (10)

1
Text

Building on what you've learned about operations and quality, let's test your knowledge of Total Quality Management (TQM)!

2
Multiple ChoiceInteractive

What is the main aim of Total Quality Management (TQM)?

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3
Fill in the BlankInteractive

TQM focuses on {{blank0}} improvement and involves all {{blank1}}.

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4
Multi-SelectInteractive

Which of the following are key principles of TQM? (Select all that apply)

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5
MatchingInteractive

Match the items on the left with their correct pairs on the right

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6
Multiple ChoiceInteractive

Which of these is NOT a benefit of TQM?

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7
typedAnswer

Match the items on the left with their correct pairs on the right

8
Multiple ChoiceInteractive

In TQM, who is responsible for quality?

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9
Math EquationInteractive

A business using TQM finds that improving quality reduces its defect rate from 8% to 4%. What percentage improvement is this?

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10
Fill in the BlankInteractive

TQM helps businesses meet customer expectations and improve {{blank0}}.

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