Last Updated: 5th October 2025
We offer refunds in the following circumstances:
Within 14 days of subscription purchase (cooling-off period)
Technical issues preventing access to our services for extended periods
Service discontinuation by Study Mind Chat
Billing errors or unauthorised charges
To request a refund:
Submit a refund request through our support system
Include your account details and reason for the refund
Our team will review your request within 3 business days
If approved, refunds will be processed to the original payment method
Refunds are not available in these situations:
After the 14-day cooling-off period has expired
If the service has been used extensively during the refund period
Violation of our terms of service
Subscription cancellations after the cooling-off period (remaining period)
Once a refund is approved:
Processing typically takes 5-10 business days
The time may vary depending on your payment provider
You will receive an email confirmation when the refund is processed
In some cases, we may offer partial refunds:
For unused portions of annual subscriptions
When service issues affected only part of the subscription period
At our discretion based on individual circumstances
If you have questions about our refund policy or need to request a refund, please contact our support team. We aim to handle all refund requests fairly and promptly.