Legal Document
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel a purchase of digital services within 14 days of buying, without giving a reason. This applies to:
Recurring subscriptions (weekly or monthly)
One-time exam-year passes
Important: when you complete checkout you confirm that you want your access to start immediately, rather than waiting until the 14-day period has ended. If you then cancel within 14 days, you are still entitled to a refund, but we may deduct a proportionate (pro-rata) amount for the part of the service you have already used up to the point of cancellation. This is in line with the Consumer Contracts Regulations 2013, regulation 36, which applies when you ask for a service to begin during the cancellation period.
Note for weekly subscriptions: because the weekly billing period (7 days) is shorter than the 14-day cooling-off period, a second weekly payment may be taken before the cooling-off period ends. You can cancel at any time to stop further payments. If you cancel within the 14 days, we will refund you on a proportionate basis for the part of the service you have not used.
Outside the cooling-off period, we will also consider refunds in the following circumstances:
Technical issues preventing access to our services for extended periods that we are unable to resolve
Service discontinuation by Revision Genie Ltd
Billing errors or unauthorised charges
Where consumer law otherwise requires a refund
To request a refund:
Submit a refund request through the in-app support widget or by emailing support@revisiongenie.com
Include your account email and the reason for the refund
Our team will review your request within 3 business days
If approved, refunds will be processed to the original payment method via Stripe
Refunds are not available in these situations:
After the 14-day cooling-off period has expired, except where consumer law requires otherwise or in the circumstances set out in section 2 above
For the proportionate part of the service you have already used where you asked for immediate access at checkout and then cancel within the cooling-off period (we refund the unused balance, not the part already used)
Where the account has been suspended or terminated for breach of our Terms or Acceptable Use Policy
For renewals of recurring subscriptions (weekly or monthly) where you have not cancelled before the renewal date - you can cancel future renewals at any time in your account settings or via the Stripe customer portal, and your access will continue until the end of the current paid period
Exam-year passes are a one-time payment that grants access to Revision Genie until the end of June of the chosen exam year. They do not auto-renew.
The 14-day cooling-off period in section 1 applies to exam-year passes.
If you cancel an exam-year pass within the 14-day cooling-off period after choosing immediate access, we will refund you less a proportionate amount for the period of access you have already used. After the 14-day cooling-off period has ended, exam-year passes are non-refundable and we will not pro-rate refunds for the remaining time on the pass.
If a pass lapses at the end of its exam year, it cannot be refunded retroactively. You can purchase a new pass for the next exam year at any time.
Once a refund is approved:
Processing typically takes 5-10 business days
The exact time depends on your card issuer
You will receive an email confirmation when the refund is processed
If you have questions about our refund policy or need to request a refund, please contact us at support@revisiongenie.com. Nothing in this policy affects your statutory rights as a consumer.