Quiz: Customer Service, Sales and Support Functions
Cambridge OCR Level 3 Advanced GCE in Business H431
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Building on what you've learned about business functions, let's test your understanding of customer service, sales and support functions!
What is the primary goal of customer service?
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Which of the following are important traits for good customer service? (Select all that apply)
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Customer service helps a business by improving {{blank0}} and fostering brand {{blank1}}.
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Match the items on the left with their correct pairs on the right
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A company has 80 customers, and 64 of them say they are satisfied with the service they received. What percentage of customers are satisfied?
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Which department is most likely to interact with customers for product inquiries?
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Which of the following are benefits of providing high-quality customer service? (Select all that apply)
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Sales teams aim to generate {{blank0}} by promoting and selling the business's {{blank1}}.
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Match the items on the left with their correct pairs on the right
Which of the following best describes the purpose of support functions?
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