Quiz

Quiz: Asking Follow-Up Questions to Get Missing Detail

Pearson Edexcel Functional Skills qualification in English at Entry Level 2, 603/4287/0

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PaigeCreated by Paige
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Steps in this lesson (10)

1
Text

Welcome back! You've already learned how to listen for key details and ask clear questions. Now, let's challenge you to refine your ability to ask follow-up questions that get to the heart of the matter!

2
Multiple ChoiceInteractive

You are speaking with a customer service representative and they say, 'Your refund will be processed shortly.' What is the most effective follow-up question to get more detail?

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3
Multi-SelectInteractive

Which of the following are good strategies for asking follow-up questions? (Select all that apply)

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4
Fill in the BlankInteractive

When someone uses a term that is unclear, a good follow-up question might be, 'Could you {{blank0}} what you mean by {{blank1}}?'

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5
MatchingInteractive

Match the items on the left with their correct pairs on the right

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6
typedAnswer

Match the items on the left with their correct pairs on the right

7
Multi-SelectInteractive

You are in a meeting, and a colleague says, 'We need to optimise the process.' What follow-up questions could you ask to clarify what they mean? (Select all that apply)

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8
Fill in the BlankInteractive

When someone gives an incomplete answer, you might ask, 'Could you give a more specific {{blank0}} about what you mean?' or 'Can you provide an {{blank1}} to help me understand?'

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9
Multiple ChoiceInteractive

You ask someone, 'What time will the meeting start?' and they reply, 'Probably in the afternoon.' What is the best follow-up question to get a more specific answer?

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10
typedAnswer

Match the items on the left with their correct pairs on the right

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