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Learn: The Rights of Service Users in Health and Social Care Settings
Level 1/Level 2 Cambridge National in Health and Social Care (120 GLH) – J835
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Welcome!Today we'll explore the rights of individuals in health and social care settings. Understanding these rights is central to providing effective and person-centred care. Let’s get started!
What are the rights of service users?The rights of service users are entitlements that individuals have when receiving care. These include choice, confidentiality, consultation, equal and fair treatment, and protection from abuse and harm. Ensuring these rights is essential for their wellbeing.
Which of the following is a right of service users?
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Why are these rights important?Maintaining service users' rights promotes empowerment, high self-esteem, trust, and ensures their needs are met. When individuals feel respected, they are more likely to cooperate and engage with their care.
When rights are maintained, service users feel {{blank0}}, their needs are met, and they develop {{blank1}}.
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Examples of care settingsHealth and social care settings include a variety of places where individuals receive care. Examples include hospitals, care homes, GP surgeries, and day care centres.
Which of these is an example of a health and social care setting?
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Protection from abuse and harmProtection from abuse and harm ensures the safety of service users. This includes safeguarding vulnerable individuals, following policies, recognising signs of abuse, and taking action to prevent harm.
Match the items on the left with their correct pairs on the right
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Review Time!Great work! You've learned about the rights of service users in health and social care settings. Let’s review the key concepts with a few questions.
Which of the following are rights of service users? (Select all that apply)
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What is one benefit of maintaining service users' rights?
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