Quiz: Quality - What Customers Expect in Goods vs Services
AQA GCSE Business 8132
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Building on what you've learned about operations, let's test your knowledge of quality and what customers expect in goods and services!
What does 'quality' mean in the context of goods and services?
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Which of these are examples of good quality in a service? (Select all that apply)
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Customers expect goods to be {{blank0}}, meaning they are free from defects, and services to be {{blank1}}, meaning they meet specific customer needs.
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Match the items on the left with their correct pairs on the right
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Match the items on the left with their correct pairs on the right
Which of the following is an example of poor quality in a service?
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What might customers look for to assess the quality of a product? (Select all that apply)
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Good customer service can lead to increased {{blank0}} and improved {{blank1}} for the business.
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Match the items on the left with their correct pairs on the right
Why is quality important for a business?
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