Quiz: European Foundation for Quality Management
CCEA GCSE Business Studies (3210)
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Building on what you've learned about quality standards like ISO 9001, let's test your knowledge of the European Foundation for Quality Management (EFQM)!
What does EFQM stand for?
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The EFQM model focuses on improving {{blank0}} to achieve better results for organisations and {{blank1}}.
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Which of the following are key principles of the EFQM model? (Select all that apply)
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Match the items on the left with their correct pairs on the right
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Which of the following is an aim of the EFQM model?
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Match the items on the left with their correct pairs on the right
If an organisation using EFQM improves its employee engagement by 20% and sees a 15% increase in customer satisfaction, what is the total percentage improvement?
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The EFQM model encourages businesses to focus on {{blank0}} rather than short-term goals.
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Which of the following methods are commonly used to assess businesses in the EFQM model? (Select all that apply)
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What is the main benefit of using the EFQM model for organisations?
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