Quiz: Building Customer Relationships and Loyalty
iGCSE Business Studies [Edexcel]
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Building on what you've learned about market research and customer needs, let's test your understanding of how businesses build customer relationships and loyalty!
Why is building customer relationships important for a business?
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Which of the following are ways to build customer loyalty? (Select all that apply)
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Businesses can use {{blank0}} to encourage customers to repeatedly buy their products by offering rewards like discounts or free items.
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Match the items on the left with their correct pairs on the right
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Which of these is an example of excellent customer service?
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A business has 500 customers. If 40% are repeat customers, how many repeat customers does the business have?
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Which of the following are benefits of building customer relationships? (Select all that apply)
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Match the items on the left with their correct pairs on the right
What is the main purpose of customer feedback?
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A business that responds to customer feedback and provides high-quality products can build a strong sense of {{blank0}} with its customers.
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