Learn: Delegation – What It Is and Why Managers Use It

Welcome!Welcome back! You've already learned about organisational structure, chain of command, and span of control. Today, we'll explore delegation—an important tool managers use to share responsibilities and improve efficiency.

What is Delegation?Delegation is when a manager gives responsibility for a specific task or decision to someone else, usually a subordinate. It ensures work is completed efficiently, and managers can focus on more important priorities.

Why Do Managers Delegate?Managers delegate tasks to save time, focus on strategic goals, and develop employees’ skills. Delegation is also crucial in organisations with wide spans of control, where managers have many people reporting to them.

The Role of Authority in DelegationWhen delegating, managers give their subordinates the authority to complete tasks or make decisions. However, the manager remains accountable for the final outcome.

Benefits of DelegationDelegation helps managers focus on strategic planning and decision-making. It also allows employees to develop new skills, gain confidence, and feel more involved in the business. For the organisation, it can lead to improved efficiency and productivity.

Limitations of DelegationDelegation can have drawbacks. Managers may find it hard to trust their subordinates or worry tasks won’t be completed to a high standard. Employees might feel overwhelmed or lack the skills needed for the task.

Steps for Effective DelegationTo delegate effectively, managers should:Choose the right person for the taskClearly explain what needs to be doneProvide the necessary authority and resourcesMonitor progress without micromanagingOffer support and feedback

Review Time!Well done! You've learned about delegation, why managers use it, its benefits, and limitations. Let's review with a few final questions.